Frequently asked questions
Shop-wide policies, including the 15-day money-back guarantee, apply to every product. The answers below are about the IT Integration & Handover Kit.
IT Integration & Handover Kit
What file formats are included?
DOCX files (compatible with Microsoft Word 2016+ and Google Docs) and XLSX files (compatible with Microsoft Excel 2016+ and Google Sheets), packaged as a single ZIP.
Do the files contain macros or executable scripts?
No. All files are plain DOCX and XLSX — no macros, no VBA, no executable content of any kind.
Can I use these templates for client engagements?
Yes. Your single-user license covers use within your organization or for your own consulting engagements. You may not redistribute or resell the templates themselves.
What is your refund policy?
We offer a 15-day money-back guarantee. No questions asked. Email us with your order number and we'll process it within 2 business days. Read the refund policy.
How is the kit delivered?
Immediately after purchase, Lemon Squeezy sends you a download link by email. The link is valid for a limited time; download and save the ZIP file to your device.
Is the worked example based on a real company?
No. The "Crestwood Distribution Ltd." scenario is entirely fictional — all company names, system names, personal names, data volumes, and technical details are invented for illustrative purposes only.
I'm an IT consultant working with multiple clients. Can I use the templates repeatedly?
Yes — you can use and adapt the templates across your engagements. You just cannot resell or redistribute the original template files.
Do you offer team or multi-seat licenses?
Not yet — contact us if you need multi-seat pricing. Contact us.