Refund Policy

Published version date: 1 October 2026. Draft revision: 8 November 2026.

1. Our commitment

Pharaoh's Edge digital products carry a 15-day money-back guarantee. The IT Integration & Handover Kit, the only product on sale now, is a $39 download covered by that window.

2. 15-day money-back guarantee

If you are not satisfied, you may request a full refund within 15 days of purchase.

• No questions asked. You do not need to explain why.
• The published policy says Lemon Squeezy returns the refund to the original payment method within 5–10 business days after approval. This rebuild did not place an order or test a refund, so that timing is unverified.
• After 15 days from the purchase date, the published policy says no refund is issued for a digital download that has been delivered.

The window starts on the date shown on the Lemon Squeezy receipt.

3. How to request a refund

• Email: support@pharaohsedge.online
• Subject line requested by the published policy: Refund Request — IT Integration Kit
• Include your full name, the email address used at purchase, and your order number

You can also use the contact form and choose “Refund request”. The form only delivers mail when the server handler is configured. The published reply target is within 2 business days.

4. Exceptions

• The published policy does not refund a delivered digital download after 15 days.
• The published policy reserves a refusal for abusive patterns, such as repeated purchases followed by repeated refund requests.

5. Chargebacks

The published policy asks you to write first, before opening a chargeback. A chargeback opened without contact may slow the Lemon Squeezy process. This draft does not add a penalty that was not already published.

6. Questions

Policy or order questions: pharaohsedge.online/contact or support@pharaohsedge.online.